Video Policy & Order Claims

Applicable to Local & International Orders

To report missing, incorrect, or damaged items for local and international orders, customers must provide a complete unboxing video.

Mandatory Unboxing Video

Customers must start recording before opening the sealed parcel.

The video must clearly show:

• The sealed parcel/package before opening.
• The complete opening process.
• All items and components received inside the parcel.
• The condition of the products upon opening.

The video must be continuous, clear, and unedited from the sealed package through the complete unboxing process.

Missing Items

If any item or component is missing, including a shirt, trouser, dupatta, accessory, or any other part of the order, it must be clearly demonstrated in the initial unboxing video.

Claims will not be accepted if the parcel was opened before the recording started.

No Video, No Claim

A valid unboxing video is mandatory for reporting:

• Missing items
• Damaged items
• Incorrect items
• Exchange claims related to order issues
• Refund claims, where applicable under the relevant order policy

If a valid unboxing video is not provided, the claim will not be accepted.

Inspect & Report Immediately

Customers are advised to inspect their complete order immediately upon delivery.

If an item is missing, damaged, incorrect, or there is any other issue with the parcel, please contact BIN TAYYAB Customer Support immediately and provide the complete unboxing video.

Delayed claims will not be entertained.

NO UNBOXING VIDEO = NO EXCHANGE / REFUND

This video requirement applies to both local and international orders.

Exchange Policy for Local Orders – BIN TAYYAB

No Refund, Only Exchange

At BIN TAYYAB, we offer an exchange policy only for eligible items purchased from our online store.

We do not provide refunds for local orders.

If you are not satisfied with your purchase, you may exchange the eligible item for a different size, color, or style of equal or lesser value, subject to the conditions mentioned below.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

• The item must be in its original condition, unworn, unwashed, and with all original tags and labels attached.
• The exchange request must be initiated within 10 days of receiving the parcel, based on the delivery date confirmed by the courier company.
• Each order is eligible for one exchange request only, regardless of the number of items purchased under the same invoice.
• Customers are advised to review all items carefully and submit a single exchange request if required.
• Multiple exchange requests for items purchased under the same invoice will not be entertained.

Exchange Through Outlet

Customers may also exchange eligible items by visiting a BIN TAYYAB outlet.

Please provide your order details to the outlet manager, who will assist you with the exchange process according to the applicable exchange conditions.

Original Condition Requirements

The term “original condition” refers to the condition of the product exactly as it was delivered to the customer, without signs of use, alteration, washing, damage, or customization.

The following conditions apply:

Unworn

The item must not have been worn or used except for trying it on for size.

There must be no stains, marks, odors, fabric damage, or other signs of wear.

Unwashed

The item must not have been washed, dry-cleaned, or treated with any cleaning product.

Original Tags and Labels Attached

All manufacturer, brand, price, and care instruction tags must remain securely attached.

Items with missing, removed, or tampered tags may not qualify for exchange.

Original Packaging

Where applicable, products should be returned in their original packaging, including boxes, dust bags, protective covers, or other packaging materials supplied with the order.

No Physical Damage

Items must not have tears, holes, scratches, stains, damaged fabric, altered stitching, or missing embellishments.

Accessories Included

All accessories, complementary items, belts, detachable pieces, or additional components supplied with the product must also be returned.

No Alterations or Customizations

Items that have been altered, stitched, tailored, resized, or customized in any way will not qualify for exchange.

Odor-Free

Products must be free from foreign odors, including perfume, smoke, food, body odor, or other noticeable smells.

Exceptions & Non-Exchangeable Items

To maintain hygiene, safety, and product-quality standards, certain products are not eligible for exchange.

Fragrances & Body Mists

Perfumes, fragrances, and body mists are not eligible for exchange due to hygiene and safety reasons.

Final Sale Items

Products clearly marked as “Final Sale” at the time of purchase are not eligible for exchange.

Used or Damaged Products

Products that have been:

• Worn
• Used
• Washed
• Altered
• Damaged after delivery
• Returned without required original tags
• Returned without applicable original packaging

will not be accepted for exchange.

Return Shipping Costs Policy

Shipping Costs Due to BIN TAYYAB's Error

If an eligible exchange is required because of an error by BIN TAYYAB, such as:

• An incorrect item being shipped
• A defective item being received
• A damaged product being received

BIN TAYYAB may cover the applicable return shipping cost after verification of the claim.

For damaged, incorrect, or order-related claims, customers must provide the required complete unboxing video.

Customers should contact our Customer Support Team for further assistance.

Shipping Costs Due to Customer Reasons

If the exchange is requested because of a customer-related reason, including:

• Size issues
• Change of mind
• Incorrect size or product ordered by the customer
• Preference for another color or style

the customer will be responsible for the applicable return and exchange shipping costs.

Process for Handling Disputes

At BIN TAYYAB, we aim to maintain transparency and fairness when reviewing exchange and order-related claims.

If a customer disagrees with a decision regarding an exchange request, the following process may be followed:

Submitting Additional Evidence

Customers may provide additional supporting evidence, including:

• Required unboxing video
• Product photographs
• Order details
• Courier information
• Relevant communication records

Escalation to Supervisor

If the matter remains unresolved, the customer may request that the case be escalated to a supervisor through our Customer Support Team.

Final Review

The supervisor will review the available order information, evidence, applicable policies, and communication history.

Following the review, a final decision and guidance regarding the next steps will be provided.

Customer Support

If you have any questions, concerns, or require assistance regarding your order or an exchange, please contact BIN TAYYAB Customer Support:

Email: hello@bintayyab.com

Our team will assist you according to the applicable order and exchange policy.

BIN TAYYAB reserves the right to verify all exchange and order-related claims before approving an exchange or other applicable resolution.